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Please complete this form to start a return or refund request. Our team will get back to you with next steps.

Before you begin

  • All returned items must be in brand new condition with no marks, scratches, or signs of installation.
  • A 15% restocking/admin fee applies and is deducted from the refund total.
  • Customers are responsible for return shipping and secure packaging.
  • Refunds are processed after inspection and approval.
  • Damaged or incomplete returns cannot be refunded.
  • To avoid the restocking fee, we can discuss exchanges or store credit.
See our Refund Policy and Terms of Sale for full details.
Section 1 – Your Details
Section 2 – Reason for Return
Section 3 – Product Condition Checklist
Section 4 – What Would You Like to Do?
Section 5 – Acknowledgement

Return address: Flow Designs Australia Pty. Ltd., 10 Longstaff Road, Bayswater VIC 3153, Australia. Please wait for confirmation before sending your item back.