Terms of Sale
Disclaimer & Terms of Sale
General Terms
Payment & Delivery/Pickup:
- Your invoice needs to be paid in full before your order will be shipped or made available for pickup.
- Pickup can be arranged with agreement from the team at Flow Designs Australia.
Shipping Duty/Taxes and other Charges.
- International shipments may be subject to additional taxes, charges, duties etc. in the receiving country. Payment of these extra costs is the responsibility of the buyer. Flow Designs Australia cannot and will not provide an estimate for these costs, and are not responsible for payment of any of these costs. If you are unsure whether your purchase will be subject to any of these extra charges, please check prior to finalising payment for your product.
- If you nominate to have your product delivered to the port (or equivalent) only, Flow Designs Australia is not responsible for any costs relating to the handling, delivery, release etc. of your shipment after it arrives at the nominated port (or equivalent).
Returns & Exchanges:
- Purchases from us here are final, and as such returns for ‘change of mind’ are agreed to solely at the discretion of the Flow Designs Australia management team. If an agreement is made, the product must be unused, and in its original condition. The refund will only be processed once the product is received back at Flow Designs Australia head office, and has been inspected by the management team.
- Shipping costs for returns/exchanges are the buyer’s responsibility. Upon receipt of the product, and agreement from the Flow Designs Australia management team that the product is in original condition (as outlined above), a refund of shipping charges may be included as part of the agreed terms.
- All of our products are designed and tested to fit with the OEM body/coachwork, as outlined in the product descriptions. Refunds/exchanges will not be granted for incorrect application of one of our products. If unsure whether a product will fit your car, please contact us directly prior to finalising your purchase.
Damaged Products:
- We do take every care to ensure your product is ready to ship to you as safely and securely as possible, but sometimes accidents happen. If this occurs, please contact us immediately, with clear details of the damage, and we will work with your through our return processes.
- We will not cover damage to the product that has occurred after correct fitment has taken place. Our products may slightly alter the lower clearance of your car.
- We will not cover damage to the product that has occurred a result of ‘normal’ wear and tear. The final decision on what is deemed to be ‘normal’ will be made at the discretion of the Flow Designs Australia management team, after due consideration is given to the individual circumstances in which the wear and tear has occurred.
- Please be mindful of the environment around you when driving your vehicle fitted with one of our products. Damage occurring due to inclement weather or environmental conditions will not be considered or covered under these terms.
The above are just examples of damage that may occur during use of your vehicle. As stated, if you feel your product is damaged at no fault of your own, please contact us
Finish & Imperfections (underside):
- Due to the nature of PE manufacturing, we can't guarantee a perfect imperfection free finish on the underside (side that faces the road). We accept that there may be imperfections in the material cause by manufacturing process and handling of sheets.
Warranty
Visit our Warranty page for 10 Year Warranty terms issued for HDPE splitter purchases made from 1 January 2020 onwards.
Duration:
- The duration of the warranty is stated on the warranty card inside the Product and/or in the list of Product features on our website.
Where this Warranty Applies:
- This warranty covers only manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage.
Assessment, Repair and/or Replacement of Your Product:
- This warranty is global. If after, contacting Flow Designs Australia to notify us of your issue, you may choose to have your Product assessed and returned to Flow Designs Australia.
- You are responsible for all costs of getting the Product to Flow Designs Australia including, but not limited to, the cost of packaging, shipping and applicable taxes.
- For warranty service, you will need to provide the original receipt of purchase to Flow Designs Australia.
- Ultimately, Flow Designs Australia will determine whether or not the problem is covered under the terms of the product warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Flow Design Australia’s expense, including any costs required to return the repaired or replacement product to you.
- If the product is not under warranty as determined by Flow Designs Australia, any repairs agreed to, freight and/or transport costs and taxes and/or duties associated with the product will be at the cost of the owner.
- Repairs performed by anyone other than Flow Designs Australia will void this warranty.
Where this Warranty Does Not Apply:
- Damages to the product that are the result of misuse or actions deemed to be outside the scope of design for the product.
- Incidental and consequential damages as outlined under Flow Designs Australia General Terms.
- Labour charges and/or any damages attributable to work performed by anyone other than Flow Designs Australia.
- Warranty not transferable. Does not over second hand products.
To the extent permitted by applicable law, any implied warranties are hereby excluded. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.
Speed Warning
Flow Designs Australia does not support or condone behaviour that is reckless, or in contradiction of safe road use in your Country, State or Territory.
Our Products are designed to add additional stability and capability across a variety of applications for driving enthusiasts. However, our products are designed to operate at speeds of the 'enthusiast' level. We have tested our products to 200kph (in controlled, ‘track day’ settings). Sustained speeds beyond this may see undue stress applied to the factory OEM mounting application, and result in wear, damage or failure in this area.
Flow Designs Australia will not be liable, responsible or accountable for any damage incurred as a result of behaviours or circumstances that are deemed to be reckless, or are in contradiction of the road rules of the State or Territory in which these behaviours occur.
We are proud supporters of the car scene worldwide, and are enthusiasts ourselves. If you would like to utilise our products in motorsport, or any applications that do not fall within our terms, please feel free to contact us to discuss.
Taxes & Duties
Shipping Duty/Taxes and other Charges.
- International shipments may be subject to additional taxes, charges, duties etc. in the receiving country. Payment of these extra costs is the responsibility of the buyer. Flow Designs Australia cannot and will not provide an estimate for these costs, and are not responsible for payment of any of these costs. If you are unsure whether your purchase will be subject to any of these extra charges, please check prior to finalising payment for your product.
- If you nominate to have your product delivered to the port (or equivalent) only, Flow Designs Australia is not responsible for any costs relating to the handling, delivery, release etc. of your shipment after it arrives at the nominated port (or equivalent).
Flow Designs Australia is not a registered tax authority, as a result we will not, under any circumstances, collect taxes applicable on your purchase on behalf of your State/Territory/Province etc.
FIND A DEALER/ INSTALLER NEAR YOU
We have a nationwide network of trusted dealers and resellers across Australia, ready to help you choose the perfect kit for your car.Many of our dealers offer additional parts and services, making it convenient to handle all your needs in one place. There's nothing quite like the reliable, face-to-face service of someone you can trust—and lean on for support when needed.If you're interested in becoming a preferred installer or dealer, feel free to send us your enquiry at info@flowdesignsaustralia.com

VICTORIA
Altona North VIC - Automodellista
Factory 42/21-25 Chambers Road Altona North, Vic 3025
Phone: 0458 607 115
Bayswater North VIC - Drive Zone Automotive
3/5 Nicole Close, Bayswater North VIC 3153
Phone: (03) 97614224
Clayton South VIC - Zero Offset
484 Clayton Road, Clayton South VIC 3169
Phone: (03) 9077 6984
Keysborough VIC - iilumolab
22 Atlantic Drive, Keysborough VIC 3173
Phone: 1800 003 888
Vermont VIC - ANP Wheels & Tyres
Unit 1/187 Rooks Road, Vermont VIC 3133
Phone: (03) 8806 7982
Tullamarine VIC - Vtune Performance
10 Hercules Street, Tullamarine VIC 3043
Phone: 0435 880 929

NEW SOUTH WALES
Hornsby NSW - Cherry Tuning Pty Ltd
Unit 2, 91 Hunter Lane, Hornsby NSW 2077
Phone: 1800 954 234
Milperra NSW - Street Element Australia
Unit 1/61 Ashford Avenue, Milperra NSW 2214
Phone: 0450 005 685
Moorebank NSW - Impossible Fab
By Appointment Only
Phone: 0420 858 380
North Rocks NSW - Carbon Autohaus
24/16 Loyalty Road, North Rocks NSW 2151
Phone: 0426 172 090
Ryde NSW - A1 Autohaus
4/25-29 Nancarrow Avenue, Ryde NSW 2112
Phone: (02) 89640088aus

WESTERN AUSTRALIA
Balcatta WA - Ramp Auto Group
2/27 Ledgar Road, Balcatta WA 6021
Phone: (08) 9249 9515
Myaree WA - Empire Performance
Unit 3, 102-104 Norma Road, Myaree WA 6154
Phone: 1300 773 494

SOUTH AUSTRALIA
Archerfield QLD - Exclusive Wraps
290 Beatty Road, Archerfield QLD 4108
Phone: 07 3277 3331
Maroochydore QLD - OEM Denied
By Appointment Only
Phone: 0478 706 701
Virginia QLD - AK Racing
21 Lathe Street, Virginia QLD 4014
Phone: (07) 3889 8686

WESTERN AUSTRALIA
Hope Valley SA - N Garage
By Appointment Only
Phone: 0422 277 109

AUSTRALIAN CAPTIAL TERRITORY
Fyshwick ACT - J Racing
14-16 Maryborough Street Fyshwick, ACT 2609
Phone: 02 6280 7777