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Refund Policy

Returns/Change of mind

You have 30 days from the date you received your item to request a return. Unfortunately, if 30 days have passed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

For parts that require assembly (e.g., Diffuser Fins), they must remain unassembled. Factory-assembled parts (e.g., Front Splitters, Flow-Lock Diffusers) must not be disassembled.

Opened packages may incur a restocking fee of 10-15%, which applies to both external boxes and internal packaging.

Shipping Costs

Postage costs, fees, duties, and taxes are excluded and non-refundable. The buyer is responsible for the cost of return shipping.

Any shipping costs that are included in the price of the product will be passed on in the form of "restocking fees."

3rd Party Merchant Fees 

Merchant fees are passed on to the buyer in the form of restocking fees at a rate of 10%. This includes services such as (but not limited to):

  • Afterpay
  • Zip Pay, Zip Money
  • PayPal
  • Credit card and merchant fees

Pre-approval for returns is recommended. We may ask for detailed photos of the product.

Please do not send your purchase back to us without prior communication.

To expedite the return request process, kindly provide detailed photos of both the top and bottom of the products, as well as the packaging. Returns will only be approved if the product is in brand new, resellable condition.

Please note that gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase.

Partial refunds may be granted at our discretion in certain situations:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, we will process it, and a credit will automatically be applied to your credit card or original method of payment within a few business days, depending on your financial institution.

Late or missing refunds (if applicable)

If you have not received your refund yet, please first check your bank account or financial institution, as it may take a few business days for the refund to be processed.

If you have done this and still have not received your refund, please contact us at support@flowdesignsaustralia.com.

Sale items (if applicable)

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange your item for a different one, please email us at support@flowdesignsaustralia.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will only be able to process the refund to the gift giver.

Shipping
To return your product, you should mail the product to
Flow Designs Australia Pty. Ltd.
10 Longstaff Road
Bayswater VIC 3153
Australia

You will be responsible for paying the shipping costs to return your items. Shipping costs are non-refundable, and if you receive a refund, the return shipping cost will be deducted from your refund.

Depending on your location, the time it takes for your exchanged product to reach us may vary.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the items reach us safely.

Please ensure that the product is well-packaged. Any damages incurred during transit may result in your refund being rejected.

FIND A DEALER/ INSTALLER NEAR YOU

We have a nationwide network of trusted dealers and resellers across Australia, ready to help you choose the perfect kit for your car.Many of our dealers offer additional parts and services, making it convenient to handle all your needs in one place. There's nothing quite like the reliable, face-to-face service of someone you can trust—and lean on for support when needed.If you're interested in becoming a preferred installer or dealer, feel free to send us your enquiry at info@flowdesignsaustralia.com

VICTORIA

Altona North VIC - Automodellista
Factory 42/21-25 Chambers Road Altona North, Vic 3025
Phone: 0458 607 115

Bayswater North VIC - Drive Zone Automotive
3/5 Nicole Close, Bayswater North VIC 3153
Phone: (03) 97614224

Clayton South VIC - Zero Offset
484 Clayton Road, Clayton South VIC 3169
Phone: (03) 9077 6984

Keysborough VIC - iilumolab
22 Atlantic Drive, Keysborough VIC 3173
Phone: 1800 003 888

Vermont VIC - ANP Wheels & Tyres
Unit 1/187 Rooks Road, Vermont VIC 3133
Phone: (03) 8806 7982

Tullamarine VIC - Vtune Performance
10 Hercules Street, Tullamarine VIC 3043
Phone: 0435 880 929

NEW SOUTH WALES

Hornsby NSW - Cherry Tuning Pty Ltd
Unit 2, 91 Hunter Lane, Hornsby NSW 2077
Phone: 1800 954 234

Milperra NSW - Street Element Australia
Unit 1/61 Ashford Avenue, Milperra NSW 2214
Phone: 0450 005 685

Moorebank NSW - Impossible Fab
By Appointment Only
Phone: 0420 858 380

North Rocks NSW - Carbon Autohaus
24/16 Loyalty Road, North Rocks NSW 2151
Phone: 0426 172 090

Ryde NSW - A1 Autohaus
4/25-29 Nancarrow Avenue, Ryde NSW 2112
Phone: (02) 89640088aus

WESTERN AUSTRALIA

Balcatta WA - Ramp Auto Group
2/27 Ledgar Road, Balcatta WA 6021
Phone: (08) 9249 9515

Myaree WA - Empire Performance
Unit 3, 102-104 Norma Road, Myaree WA 6154
Phone: 1300 773 494

SOUTH AUSTRALIA

Archerfield QLD - Exclusive Wraps
290 Beatty Road, Archerfield QLD 4108
Phone: 07 3277 3331

Maroochydore QLD - OEM Denied
By Appointment Only
Phone: 0478 706 701

Virginia QLD - AK Racing
21 Lathe Street, Virginia QLD 4014
Phone: (07) 3889 8686

WESTERN AUSTRALIA

Hope Valley SA - N Garage

By Appointment Only
Phone: 0422 277 109

AUSTRALIAN CAPTIAL TERRITORY

Fyshwick ACT - J Racing

14-16 Maryborough Street Fyshwick, ACT 2609
Phone: 02 6280 7777