Privacy Policy
At Flow Designs Australia, we are committed to protecting the privacy and security of our customers and visitors. This policy outlines how we collect, use, share, and store your personal information when you visit or make a purchase from flowdesignsaustralia.com (the “Site”).
Collection of Personal Information
When you interact with our website, we collect personal information to improve your experience and fulfill your orders. This includes:
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Device Information, such as your IP address, browser type, time zone, and information about the pages you visit. This is collected automatically using cookies, log files, web beacons, and similar technologies.
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Order Information, including your name, billing and shipping addresses, email address, phone number, and payment details. This is collected when you place an order or attempt to do so.
Together, this is referred to as “Personal Information” in this policy.
Use of Personal Information
We use your personal information to provide and improve our services. This includes processing transactions, arranging delivery, sending confirmations, managing customer support, screening for fraudulent activity, and sending marketing communications (if you have opted in).
Device information helps us improve our website performance and user experience through analytics and advertising insights.
Sharing of Personal Information
We only share your personal information with trusted third parties that help us operate our business effectively. For example, we use Shopify to host our online store, and Google Analytics to better understand user behaviour on our site. You can learn more about how each service uses your information via their respective privacy policies.
In certain circumstances, we may also disclose personal information if required by law, regulation, or legal process.
Behavioural Advertising
We may use your personal information to deliver relevant advertising and marketing communications. If you wish to opt out of targeted advertising, you can adjust your preferences directly through platforms such as Facebook, Google, or Bing, or by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info.
Cookies and Tracking Technologies
Cookies and similar technologies are used to enhance your browsing experience and gather information about how you interact with our site. You can manage or disable cookies at any time via your browser settings. For more information, visit www.allaboutcookies.org.
Data Retention
We retain your personal information only as long as necessary to provide services and fulfill legal, financial, or operational obligations. If you wish to have your information deleted, please contact us using the details below.
Your Rights
If you are located in the European Union or United Kingdom, you have the right to access, correct, update, or request deletion of your personal data. We process your data to fulfill any contracts we may have with you or to pursue our legitimate business interests. Please note that your data may be transferred and processed outside of Europe, including in Australia, the United States, or Canada.
Australian customers also have the right under the Privacy Act 1988 (Cth) to access and request correction of their personal information.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been provided to us, we will take appropriate steps to delete it.
Changes to This Policy
This privacy policy may be updated from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on this page with the updated date above.
Contact Us
If you have any questions about this policy, want to access your data, or make a privacy-related complaint, you can contact us at:
Flow Designs Australia Pty. Ltd.
10 Longstaff Road
Bayswater North VIC 3153
Australia
📧 info@flowdesignsaustralia.com